Support Tickets
Made Simple
Press Mage Help Desk is a fully integrated, single-tenant support platform designed for Lean Teams. Manage customer requests, automate responses, and streamline communication—all from a system built to work like your internal support brain, not a bloated enterprise tool.
Everything You Need, Included
No upsells. No hidden fees. Just great GVenta Help Desk.
Central Ticket Inbox
Keep customer requests, internal issues, and support conversations organized in one place.
Assignment & Ownership
Assign tickets to the right team members so every request has clear responsibility.
Priority Tracking
Identify urgent requests and keep high-priority support work moving.
Customer Communication History
Keep ticket conversations and support context connected for easier follow-up.
Status-Based Workflow
Track requests through clear stages such as new, open, waiting, resolved, and closed.
Team Collaboration
Help support teams coordinate work, reduce duplicate effort, and stay aligned.
Service Team Friendly
Built for practical support operations without enterprise help desk complexity.
Agency & SaaS Ready
Manage client support, product questions, service issues, and operational requests from one workspace.
GVenta Help Desk Plans
Choose the plan that fits your needs. Upgrade anytime.
Starter Help Desk
Everything you need to manage customer support—without the complexity.
- No Per-Seat Pricing (Built for Lean Teams)
- Shared Team Inbox
- Ticket Management System
- Microsoft 365 Integration
- Internal Notes & Team Collaboration
Enhance Your Plan
Optional add-ons you can activate from your control panel.
SaaS Application Space Pod
Expand your Press Mage SaaS solutions with additional secure object storage designed for files, media, customer assets, approvals, documents, and collaborative workspace data. Storage Add-On Pods provide scalable capacity for growing agencies, organizations, and Lean Teams while maintaining the secure, modern, and cloud-native experience delivered through the Press Mage platform.
Spell Pouch Pod 20 GiB
Perfect for lightweight collaboration and customer document sharing.
- 20 GiB Secure Object Storage
- Fast File Uploads & Downloads
- Shared File & Folder Access
- Approval Workflow Support
- Customer Collaboration Ready
- Cloud-Native Storage Architecture
Arcane Vault Pod 50 GiB
Expanded storage for active projects and growing collaboration spaces.
- 50 GiB Secure Object Storage
- Optimized for Active Projects
- Shared Team Collaboration
- Approval & Review Workflows
- Scalable Customer Portal Storage
- High-Speed Object Storage Delivery
Dragon Cache Pod 100Gib
High-capacity storage for larger agencies and media-heavy collaboration.
- 100 GiB Secure Object Storage
- Large Asset & Media Support
- Extended Collaboration Capacity
- Multi-Customer File Sharing
- Scalable Cloud Storage Architecture
- Built for Long-Term Project Retention
Ready to Scale Your Agency?
Stop juggling hosting providers, support tools, and file sharing apps. One platform to run everything — with white-label options so it looks like yours.