50% off for the first 6 months
Ends in 21 days Monthly billing only Works on every plan below
POWER50
Customer Support
Help Desk
Made Simple
Deliver exceptional customer support with our modern help desk platform. Manage tickets, build a knowledge base, and automate support workflows.
Unlimited
Users & Agents
No
Per-Seat Fees
Email
Ticketing
Built-In
Knowledge Base
Microsoft 365
Single Sign-On
Client
Self-Service Portal
Audit
Logs & Reports
CSP Geeks
Human Support
GVenta Help Desk Plans
Choose the plan that fits your needs. Upgrade anytime.
Limited-time offer on these plans
GVenta Helpdesk Starter
For small support teams
$24/mo
or $20/mo billed $240/year
- Unlimited Users (No Per Seat Tax)
- Email ticketing
- Basic knowledge base
- Email support
POWER50 works on this plan: 50% off
You'll continue to Press Mage Manager to sign in or create your account. Payments are processed securely by Stripe.
Support Tickets and Client Communication for Agencies
Keep Client Support Organised From Request to Resolution
Give your agency a structured place to manage support tickets and client replies. Keep service organised without a per-seat platform tax.
Built Around Everyday Client Support
Keep requests and replies together
AvailableManage support conversations in tickets so your team can follow the issue, review earlier replies, and continue helping the client.
Give clients a support portal
AvailableInvite clients to a dedicated portal where they can submit support requests and follow their tickets.
Track when support is waiting
AvailableUse waiting statuses to distinguish tickets awaiting a customer or third party, helping your team see what can move forward.
Where GVenta Help Desk Fits Your Agency
Managing website support requests
Handling hosting questions
Coordinating technical troubleshooting
Tracking client follow-ups
Collecting screenshots of reported issues
Following up with third-party providers
Build Reliable Support Into Your Client Experience
Make GVenta Help Desk part of your agency workflow, from the first reported issue to the final reply. Keep requests traceable and give clients a consistent place to ask for help.
Included Features
Clear pricing. No surprise fees. Add only what you need.
🎫
Complete Ticket Management
Track every request from first contact to resolution with statuses, priorities, assignment, tags and attachments. Internal notes let your team talk privately on a ticket without the customer seeing.
📧
Email Ticketing
Customers simply email you. Messages become tickets automatically and replies stay threaded, so nothing is lost in an inbox and no one has to learn a new way to get help.
📚
Knowledge Base
Publish help articles in searchable categories so customers can answer their own questions. Article voting shows you which pages are working and which need rewriting.
👥
Unlimited Users, No Per-Seat Tax
Add every agent, manager and colleague who needs access without watching a per-seat bill grow. Your team size is a decision about support, not about licensing.
🔐
Microsoft 365 Single Sign-On
Staff sign in with the Microsoft 365 accounts they already use. No extra passwords to issue, and access ends when their company account does.
🌐
Customer Self-Service Portal
Customers register, sign in, follow their open tickets and reply in their own time, cutting the "any update?" emails without adding work for your team.
🎨
Your Branding, Not Ours
Appearance and branding controls put your name and colours on the portal and on outgoing email, so support feels like part of your business.
📊
Reporting and Audit Trail
Reports show how the queue is really performing, and audit logs record who changed what and when. Useful for coaching, and essential when something is disputed.
Enhance Your Plan
Optional add-ons you can activate from your control panel.
SaaS Application Space Pod
Expand your Press Mage SaaS solutions with additional secure object storage designed for files, media, customer assets, approvals, documents, and collaborative workspace data. Storage Add-On Pods provide scalable capacity for growing agencies, organizations, and Lean Teams while maintaining the secure, modern, and cloud-native experience delivered through the Press Mage platform.
Spell Pouch Pod 20 GiB
Perfect for lightweight collaboration and customer document sharing.
$8/mo
or $7/mo billed $80/year
- 20 GiB Secure Object Storage
- Fast File Uploads & Downloads
- Shared File & Folder Access
- Approval Workflow Support
- Customer Collaboration Ready
- Cloud-Native Storage Architecture
Most Popular
Arcane Vault Pod 50 GiB
Expanded storage for active projects and growing collaboration spaces.
$15/mo
or $13/mo billed $150/year
- 50 GiB Secure Object Storage
- Optimized for Active Projects
- Shared Team Collaboration
- Approval & Review Workflows
- Scalable Customer Portal Storage
- High-Speed Object Storage Delivery
Dragon Cache Pod 100Gib
High-capacity storage for larger agencies and media-heavy collaboration.
$25/mo
or $21/mo billed $250/year
- 100 GiB Secure Object Storage
- Large Asset & Media Support
- Extended Collaboration Capacity
- Multi-Customer File Sharing
- Scalable Cloud Storage Architecture
- Built for Long-Term Project Retention
Security and Infrastructure
Capabilities and practices, described as what they are. None of these is a third-party certification.
-
Web Application Firewall
CapabilityModSecurity with the OWASP Core Rule Set filters common malicious requests before they reach a hosted site.
-
Automatic SSL
CapabilityCertificates are provisioned and renewed automatically for supported hosted services.
-
Kubernetes infrastructure
PracticePress Mage hosting runs on Kubernetes-based infrastructure operated by CSP Geeks.
-
Stripe payments
Payment providerPayments are processed by Stripe. Card details are entered on Stripe's hosted checkout and are not stored by Press Mage.
-
Human support
PracticeSupport comes from the people who build and operate the platform.
Security practices — Updated September 2026
Built and operated by CSP Geeks LLC
Press Mage is developed and operated by CSP Geeks LLC, a technology company providing web development, hosting, IT, automation, digital services, and technology consulting.
Add GVenta Help Desk to Your Agency Stack
Start with the plan you need today. Add storage, backups, CDN, analytics, SEO, support, or managed services anytime from your control panel.