Help Desk
Made Simple
Deliver exceptional customer support with our modern help desk platform. Manage tickets, build a knowledge base, and automate support workflows.
GVenta Help Desk Plans
Choose the plan that fits your needs. Upgrade anytime.
GVenta Helpdesk Starter
For small support teams
- Unlimited Users (No Per Seat Tax)
- Email ticketing
- Basic knowledge base
- Email support
Included Features
Clear pricing. No surprise fees. Add only what you need.
Complete Ticket Management
Track every request from first contact to resolution with statuses, priorities, assignment, tags and attachments. Internal notes let your team talk privately on a ticket without the customer seeing.
Email Ticketing
Customers simply email you. Messages become tickets automatically and replies stay threaded, so nothing is lost in an inbox and no one has to learn a new way to get help.
Knowledge Base
Publish help articles in searchable categories so customers can answer their own questions. Article voting shows you which pages are working and which need rewriting.
Unlimited Users, No Per-Seat Tax
Add every agent, manager and colleague who needs access without watching a per-seat bill grow. Your team size is a decision about support, not about licensing.
Microsoft 365 Single Sign-On
Staff sign in with the Microsoft 365 accounts they already use. No extra passwords to issue, and access ends when their company account does.
Customer Self-Service Portal
Customers register, sign in, follow their open tickets and reply in their own time, cutting the "any update?" emails without adding work for your team.
Your Branding, Not Ours
Appearance and branding controls put your name and colours on the portal and on outgoing email, so support feels like part of your business.
Reporting and Audit Trail
Reports show how the queue is really performing, and audit logs record who changed what and when. Useful for coaching, and essential when something is disputed.
Enhance Your Plan
Optional add-ons you can activate from your control panel.
SaaS Application Space Pod
Expand your Press Mage SaaS solutions with additional secure object storage designed for files, media, customer assets, approvals, documents, and collaborative workspace data. Storage Add-On Pods provide scalable capacity for growing agencies, organizations, and Lean Teams while maintaining the secure, modern, and cloud-native experience delivered through the Press Mage platform.
Spell Pouch Pod 20 GiB
Perfect for lightweight collaboration and customer document sharing.
- 20 GiB Secure Object Storage
- Fast File Uploads & Downloads
- Shared File & Folder Access
- Approval Workflow Support
- Customer Collaboration Ready
- Cloud-Native Storage Architecture
Arcane Vault Pod 50 GiB
Expanded storage for active projects and growing collaboration spaces.
- 50 GiB Secure Object Storage
- Optimized for Active Projects
- Shared Team Collaboration
- Approval & Review Workflows
- Scalable Customer Portal Storage
- High-Speed Object Storage Delivery
Dragon Cache Pod 100Gib
High-capacity storage for larger agencies and media-heavy collaboration.
- 100 GiB Secure Object Storage
- Large Asset & Media Support
- Extended Collaboration Capacity
- Multi-Customer File Sharing
- Scalable Cloud Storage Architecture
- Built for Long-Term Project Retention
Add GVenta Help Desk to Your Agency Stack
Start with the plan you need today. Add storage, backups, CDN, analytics, SEO, support, or managed services anytime from your control panel.