Customer Support

Help Desk
Made Simple

Deliver exceptional customer support with our modern help desk platform. Manage tickets, build a knowledge base, and automate support workflows.

Start Now View Pricing
Unlimited
Users & Agents
No
Per-Seat Fees
Email
Ticketing
Built-In
Knowledge Base
Microsoft 365
Single Sign-On
Client
Self-Service Portal
Audit
Logs & Reports
CSP Geeks
Human Support

GVenta Help Desk Plans

Choose the plan that fits your needs. Upgrade anytime.

GVenta Helpdesk Starter

For small support teams

$24/mo
or $20/mo billed $240/year
  • Unlimited Users (No Per Seat Tax)
  • Email ticketing
  • Basic knowledge base
  • Email support
Order Now Order annual — $240/year save $48

You'll continue to Press Mage Manager to sign in or create your account. Payments are processed securely by Stripe.

Included Features

Clear pricing. No surprise fees. Add only what you need.

🎫

Complete Ticket Management

Track every request from first contact to resolution with statuses, priorities, assignment, tags and attachments. Internal notes let your team talk privately on a ticket without the customer seeing.

📧

Email Ticketing

Customers simply email you. Messages become tickets automatically and replies stay threaded, so nothing is lost in an inbox and no one has to learn a new way to get help.

📚

Knowledge Base

Publish help articles in searchable categories so customers can answer their own questions. Article voting shows you which pages are working and which need rewriting.

👥

Unlimited Users, No Per-Seat Tax

Add every agent, manager and colleague who needs access without watching a per-seat bill grow. Your team size is a decision about support, not about licensing.

🔐

Microsoft 365 Single Sign-On

Staff sign in with the Microsoft 365 accounts they already use. No extra passwords to issue, and access ends when their company account does.

🌐

Customer Self-Service Portal

Customers register, sign in, follow their open tickets and reply in their own time, cutting the "any update?" emails without adding work for your team.

🎨

Your Branding, Not Ours

Appearance and branding controls put your name and colours on the portal and on outgoing email, so support feels like part of your business.

📊

Reporting and Audit Trail

Reports show how the queue is really performing, and audit logs record who changed what and when. Useful for coaching, and essential when something is disputed.

Enhance Your Plan

Optional add-ons you can activate from your control panel.

SaaS Application Space Pod

Expand your Press Mage SaaS solutions with additional secure object storage designed for files, media, customer assets, approvals, documents, and collaborative workspace data. Storage Add-On Pods provide scalable capacity for growing agencies, organizations, and Lean Teams while maintaining the secure, modern, and cloud-native experience delivered through the Press Mage platform.

Spell Pouch Pod 20 GiB

Perfect for lightweight collaboration and customer document sharing.

$8/mo
or $7/mo billed $80/year
  • 20 GiB Secure Object Storage
  • Fast File Uploads & Downloads
  • Shared File & Folder Access
  • Approval Workflow Support
  • Customer Collaboration Ready
  • Cloud-Native Storage Architecture
Most Popular

Arcane Vault Pod 50 GiB

Expanded storage for active projects and growing collaboration spaces.

$15/mo
or $13/mo billed $150/year
  • 50 GiB Secure Object Storage
  • Optimized for Active Projects
  • Shared Team Collaboration
  • Approval & Review Workflows
  • Scalable Customer Portal Storage
  • High-Speed Object Storage Delivery

Dragon Cache Pod 100Gib

High-capacity storage for larger agencies and media-heavy collaboration.

$25/mo
or $21/mo billed $250/year
  • 100 GiB Secure Object Storage
  • Large Asset & Media Support
  • Extended Collaboration Capacity
  • Multi-Customer File Sharing
  • Scalable Cloud Storage Architecture
  • Built for Long-Term Project Retention

Security and Infrastructure

Capabilities and practices, described as what they are. None of these is a third-party certification.

  • Web Application Firewall

    Capability

    ModSecurity with the OWASP Core Rule Set filters common malicious requests before they reach a hosted site.

  • Automatic SSL

    Capability

    Certificates are provisioned and renewed automatically for supported hosted services.

  • Kubernetes infrastructure

    Practice

    Press Mage hosting runs on Kubernetes-based infrastructure operated by CSP Geeks.

  • Stripe payments

    Payment provider

    Payments are processed by Stripe. Card details are entered on Stripe's hosted checkout and are not stored by Press Mage.

  • Human support

    Practice

    Support comes from the people who build and operate the platform.

Security practices — Updated September 2026

Built and operated by CSP Geeks LLC

Press Mage is developed and operated by CSP Geeks LLC, a technology company providing web development, hosting, IT, automation, digital services, and technology consulting.

CSP Geeks website Google reviews About Press Mage

Add GVenta Help Desk to Your Agency Stack

Start with the plan you need today. Add storage, backups, CDN, analytics, SEO, support, or managed services anytime from your control panel.

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