Help Desk
Made Simple
Deliver exceptional customer support with our modern help desk platform. Manage tickets, build a knowledge base, and automate support workflows.
Everything You Need, Included
No upsells. No hidden fees. Just great CSPG Help Desk.
Multi-Channel
Support customers via email, web forms, and API integrations from one unified inbox.
Knowledge Base
Build a searchable knowledge base to help customers find answers on their own.
Automation
Auto-assign tickets, trigger workflows, and set SLA policies to streamline support.
Customer Portal
Give customers a self-service portal to view tickets and search the knowledge base.
Reporting
Track response times, resolution rates, and agent performance with detailed reports.
Secure & Compliant
SOC 2 Type II compliant with data encryption and role-based access control.
CSPG Help Desk Plans
Choose the plan that fits your needs. Upgrade anytime.
Starter
For small support teams
- Up to 3 agents
- Email ticketing
- Basic knowledge base
- Email support
Enhance Your Plan
Optional add-ons you can activate from your control panel.
SaaS Application Space Pod
Expand your Press Mage SaaS solutions with additional secure object storage designed for files, media, customer assets, approvals, documents, and collaborative workspace data. Storage Add-On Pods provide scalable capacity for growing agencies, organizations, and Lean Teams while maintaining the secure, modern, and cloud-native experience delivered through the Press Mage platform.
Spell Pouch Pod 20 GiB
Perfect for lightweight collaboration and customer document sharing.
- 20 GiB Secure Object Storage
- Fast File Uploads & Downloads
- Shared File & Folder Access
- Approval Workflow Support
- Customer Collaboration Ready
- Cloud-Native Storage Architecture
Arcane Vault Pod 50 GiB
Expanded storage for active projects and growing collaboration spaces.
- 50 GiB Secure Object Storage
- Optimized for Active Projects
- Shared Team Collaboration
- Approval & Review Workflows
- Scalable Customer Portal Storage
- High-Speed Object Storage Delivery
Dragon Cache Pod 100Gib
High-capacity storage for larger agencies and media-heavy collaboration.
- 100 GiB Secure Object Storage
- Large Asset & Media Support
- Extended Collaboration Capacity
- Multi-Customer File Sharing
- Scalable Cloud Storage Architecture
- Built for Long-Term Project Retention
Ready to Scale Your Agency?
Stop juggling hosting providers, support tools, and file sharing apps. One platform to run everything — with white-label options so it looks like yours.