Sharing details and asking questions

Listing and SEO work needs accurate business information and, often, access to existing accounts. Use Discussion & Updates on the project page to:

• Confirm the business name, address, phone number, hours and description you want used everywhere.
• Send photos and logos for the listings, attached as files up to 50 MB each.
• Answer the team's questions and review findings.

When the status reads Waiting on Client, the team needs something from you to continue.

If the business does not have an account yet (for example a Google Business Profile or Bing Places listing), the team sets it up and gives your client access by adding the users your client names. Listing ownership, such as verifying a Google Business Profile, may need the business owner to complete a step themselves; the team tells you when that is needed.

For anything outside the project, Contact Support at the bottom of the page opens a support ticket.