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IT Support Desk User Guide

What each plan covers, adding users, raising support requests, response targets as stated on the plan, and billing.

  1. 1 What IT Support Desk is IT Support Desk gives a business reliable, day-to-day technology support from real people, without the cost of an internal IT department. 1 min read
  2. 2 What is included The service covers: 2 min read
  3. 3 Base plan and per-user seats IT Support Desk is priced in two parts, and it is always labelled that way: 1 min read
  4. 4 Ordering IT Support Desk From the website. Order Now on a plan card at pressmage.com/solutions/it-support takes you to the Press Mage portal to sign in or create your account. It does not start an order or ask for seats: once... 1 min read
  5. 5 After you order: My Projects Your IT Support Desk plan appears in My Projects, with the billing type Subscription. It starts as Pending Review while the team onboards you. 1 min read
  6. 6 Getting support and changing seats Day-to-day IT help. Open a ticket from Support in the sidebar, or email the support address shown on that page from your account email. Include who is affected, what they were trying to do and what ha... 1 min read
  7. 7 Billing basics Billing basics 1 min read