After you order: My Projects

Your IT Support Desk plan appears in My Projects, with the billing type Subscription. It starts as Pending Review while the team onboards you.

Open it with View Project Details to see:

• Overview. Order and start dates, point of contact, project manager and billing type.
• Your Seats. Each seat type, the number of users and its monthly cost.
• Scope Summary, Important Notes and Recent Updates from the team.
• Billing Summary, with the recurring amount and subscription status.
• Team Access, where Set Me as POC makes you the point of contact.

Onboarding. The team holds onboarding meetings and discussions with you to identify your client's needs, then proposes a plan for the onboarding process. Day-to-day coordination happens in the project's Discussion & Updates.