Getting support and changing seats

Day-to-day IT help. Open a ticket from Support in the sidebar, or email the support address shown on that page from your account email. Include who is affected, what they were trying to do and what happened, with screenshots where possible. Choose High priority when users cannot work.

Your client's end users. End users do not need a Press Mage portal login. They get their own white-labelled help desk portal and a support email address to send requests to. The address can be a Press Mage address such as agencyname@pressmage.cloud, or the team can configure an email address your client owns.

Planning and questions. Use Discussion & Updates on the project for anything about the service itself, such as upcoming new starters or leavers. You can attach files up to 50 MB each.

Adding or removing users. The portal has no self-service seat change; the team changes seat counts for you. Open a support ticket or post in the project's discussion with the change you need. For card-paying accounts the new count applies as soon as the team makes the change, and your next invoice includes a prorated adjustment for the rest of the current month.