What is included

The service covers:

• Help desk support for everyday technology issues, user questions and account problems.
• Microsoft 365 licensing. Help choosing, purchasing, assigning and managing Microsoft 365 licences through CSP Geeks LLC, the company that operates Press Mage.
• User onboarding. Setting up new users, assigning licences, configuring access and helping new staff get started.
• User offboarding. Account removal, licence changes, access clean-up, mailbox handling and security steps.
• Email and Teams support for Outlook, Teams, SharePoint, OneDrive and other Microsoft 365 tools.
• Password and access help, including resets, sign-in problems, multi-factor authentication and permissions.
• Device and app troubleshooting for common workstation, browser, application, printer and connectivity problems.
• Practical IT guidance to help small teams make sensible technology decisions.

The solution page says every plan states its boundaries: included users and devices, support hours, response targets, the after-hours policy, remote versus onsite support, supported applications, project work exclusions and escalation pricing. The plan cards show each plan's name, tagline and base price.

Support is inclusive. Support requests carry no additional cost. Work the team identifies as project work rather than support is handled separately: you receive a proposal to approve first, and an invoice only after you approve it.