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Mage Watcher User Guide

Monitors and checks from several regions, incidents and alerts, notifications, public status pages, and the admin settings.

Getting started

  1. 1 Signing in Your Mage Watcher account is created when you order Mage Watcher through Press Mage, with a sign-in for the email address on the order. Your Mage Watcher address and your first password are on the Mag... 2 min read
  2. 2 Getting around Sidebar. Dashboard, Groups, Monitors, Incidents, Reports, Notifications and Integrations. Your name, your email address and Log out sit at the bottom. The version number of Mage Watcher you are runnin... 1 min read
  3. 3 How Mage Watcher decides a site is down Every monitor is checked on its own schedule from the monitoring regions you choose for it. A check succeeds when the site answers with 200 OK within the timeout and, if you set Expected content, the... 2 min read

Everyday use

  1. 4 Dashboard The dashboard is the first page after you sign in. The heading says how many websites you are monitoring. 2 min read
  2. 5 Groups Every monitor belongs to a group. A group is either an application you run yourself or a customer whose websites you look after, and it is also the unit a public status page is built from. 3 min read
  3. 6 Adding and editing monitors A monitor is one web address that Mage Watcher checks. Create a group first; if you have none, Add monitor takes you to the group form. 3 min read
  4. 7 The monitor page Open a monitor from the dashboard, the Monitors list or its group. 2 min read
  5. 8 Web images A web image is a screenshot of the monitored page, captured from a monitoring region. Images are supporting evidence only: they never affect checks or the decision that a site is down. 3 min read
  6. 9 Incidents An incident is opened whenever a region sees a failure, and it follows the steps in How Mage Watcher decides a site is down. 2 min read
  7. 10 Comments on incidents Comments let your team keep notes on an incident: what happened, what you did, anything worth remembering next time. 1 min read

Alerts, sharing and integrations

  1. 11 Notification channels Alerts are sent by email. A channel is a named list of email addresses, such as your on-call team or a client's contact, and notification rules decide which channels hear about what. 2 min read
  2. 12 Notification rules A rule says which event to send, to which channel, for which monitors. 2 min read
  3. 13 Notification history History, linked from the Channels and Rules pages, lists every alert Mage Watcher has sent or tried to send, newest first. 1 min read
  4. 14 Public status pages Each group can publish a public status page that you share with your customers or users. Visitors need no account. The page shows only names and states: never addresses, regions, incident details or c... 3 min read
  5. 15 GVenta Help Desk integration If your team works from a GVenta Help Desk, Mage Watcher can open a ticket there for each confirmed outage instead of sending emails. 3 min read
  6. 16 Reports Reports shows availability for one month at a time. Choose a Month and click View. 1 min read
  7. 17 Reference Monitor statuses. 3 min read