Comments on incidents

Comments let your team keep notes on an incident: what happened, what you did, anything worth remembering next time.

Adding a comment. At the bottom of the incident page, type in Add a comment and click Add comment. Comments can be up to 5,000 characters, and line breaks are kept.

Reading comments. Each comment shows its author, the date and time in UTC, and edited if it has been changed since it was posted. The Incidents list shows how many comments each incident has.

Editing and deleting. On your own comments, Edit opens the text in place, with Save and Cancel. Delete removes the comment permanently after you confirm. You cannot edit or delete other people's comments.

Who can comment. Anyone who can sign in to your workspace. A comment by someone whose sign-in has since been removed shows Former user as its author.

Comments stay inside Mage Watcher. They are not shown on public status pages and are not added to help desk tickets.