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Press Mage Portal User Guide

The customer portal: signing in, managing WordPress and static sites, SaaS applications, domains, backups, add-ons, projects, billing and support tickets.

  1. 1 Signing in and securing your account Two-factor authentication is required on every Press Mage account. The first time you sign in you are asked to set it up: 2 min read
  2. 2 Finding your way around Sidebar. The menu on the left is the same on every page: 1 min read
  3. 3 Dashboard The Dashboard is a summary of the account. 1 min read
  4. 4 Profile Profile is about you, not the account. 1 min read
  5. 5 Account Account holds the details Press Mage keeps about the account itself. Each card is read-only until you click the pencil icon. 1 min read
  6. 6 My Hosting My Hosting lists your hosting services: WordPress sites, static sites and databases. 1 min read
  7. 7 My SaaS Apps My SaaS Apps works exactly like My Hosting, for your applications. Cards carry a SaaS chip, and the launch icon opens the app. Click one to open its service page. 1 min read
  8. 8 The service page Every service has a page made of the same building blocks. Which blocks appear depends on the type of service. 4 min read
  9. 9 WordPress sites The WordPress Hosting panel shows the plan, web server, database and storage, the PHP version, and the WordPress admin username and password (click Show to reveal, and the copy icon to copy). 2 min read
  10. 10 Static sites The Static Site panel shows the default URL, storage used and the active release. Below it, Static Site Pod Space breaks storage into the live site and retained releases, and shows this month's bandwi... 2 min read
  11. 11 SaaS applications Each app's panel shows its address, database, admin email and admin password (with Show and copy), and quick actions. 2 min read
  12. 12 Mage Stats Mage Stats is privacy-friendly website analytics. It is available as an add-on on hosted sites and as a standalone service with its own client portal. 4 min read
  13. 13 Mage SEO Helper Mage SEO Helper scans a site for SEO problems and tracks its health over time. The Mage SEO panel on the service page shows the health score, pages crawled, issues found and the last scan date; Full S... 2 min read
  14. 14 Security WordPress and database services carry a set of security sections on the service page. 1 min read
  15. 15 Add-ons Add-ons extend a service: backups, CDN, caching, storage pods, Mage Stats, Mage SEO Helper, Mage Mailer resource pods, Mage Stats Site Pods and managed services. 2 min read
  16. 16 My Projects Projects are professional-services engagements: design, development, consulting and automation work. 1 min read
  17. 17 My Domains My Domains lists every domain in the account, purchased through Press Mage or connected from elsewhere, with its status, source, assigned service, SSL state and renewal date. The stats bar at the top... 3 min read
  18. 18 My Backups My Backups lists every service with the backup add-on, with its status and the time of its last successful and last failed backup. Search by name or filter by status, then click View Backups. 1 min read
  19. 19 WordPress Updates WordPress Updates checks all your WordPress sites from one place. 1 min read
  20. 20 Add Solution: buying a plan Add Solution in the sidebar opens Choose a Plan. 1 min read
  21. 21 Billing Billing lists every subscription with its plan, status, billing period, payment card and dates. Filter with All, Active, Past Due or Cancelled, and sort newest or oldest first. 1 min read
  22. 22 Support Opening a ticket by email. Email the support address shown on the page from the email address on your account and a ticket is opened automatically. Include the site or service affected, what you expec... 1 min read
  23. 23 Reference: status badges Services 1 min read