Support

Opening a ticket by email. Email the support address shown on the page from the email address on your account and a ticket is opened automatically. Include the site or service affected, what you expected and what happened, and attach screenshots.

Opening a ticket in the portal. Fill in Subject, choose a Priority (Low, Normal or High for a site or service that is down), optionally pick the Related service, describe the problem in Message and click Send Ticket. A banner confirms the ticket number; quote it in any follow-up. Updates are emailed to you.

My Tickets. Your tickets with status, priority and last update, filtered by Open, Closed or All. Click one to read the conversation and Send Reply. Closed tickets cannot be replied to; open a new one instead.