Audit Logs and API Tokens

Audit Logs (super admins) is a record of who did what and when: logins, creates, updates, deletes, ticket replies and failed emails, with the user, the item affected and the IP address. Filter by action and entity.

API Tokens (all roles) lets you create keys for integrations that need to talk to the Help Desk on your behalf. Give the token a name and an expiry (30 days, 90 days, 1 year or never) and click Generate Token. Copy it immediately; it is shown only once. Revoke stops a token at once.