My Tickets

The home page greets the customer by name and shows three tiles: Open Tickets, Pending Response and Resolved This Month. Below, Recent Tickets lists their tickets with subject, number, status, priority, created date and assignee. Customers see only tickets belonging to their own company.

+ Create Ticket opens a form with a subject, a priority (Medium by default, described as a guide that the team may adjust), a description and up to five attachments of 10 MB each. Create Ticket files it and opens it.

Clicking a ticket opens its conversation. Internal notes are never shown to customers. Add a reply takes a message and attachments; Send Reply posts it to the ticket and alerts the team.

Ticket links in notification emails open the ticket directly. If the customer is signed in with a different email than the ticket was opened with, an Access Denied page explains and offers Switch Account.