Customize Emails

Business Information. The business name and support email (both required), support phone, website, address, logo, footer text, compliance footer, privacy policy link and unsubscribe text used in every notification email. Save Business Information.

Email Templates. One template each for Ticket Assigned, Ticket Reply, Status Change, Ticket Created, Ticket Closed and Password Reset. Each has a subject and an HTML body. Click a merge field chip such as {{ticket_number}} or {{reply_content}} to insert it at the cursor. The Live Preview beside the editor re-renders as you type, using your business details and sample ticket data. Save Template or Reset to Default.