Dashboard

The Dashboard is your starting point each day. New Ticket at the top opens the ticket form (agents and admins).

My Stats. Touched Today, My Open Tickets, My Overdue and My Closed Today.

Global Stats. Unassigned, Overdue, Urgent Open and Opened Today.

Every tile is a link that opens the Tickets page filtered to exactly what it counted.

Ticket lists. My Recent Tickets, Unassigned Tickets and Recently Closed Tickets, five each, with View All.

Ticket cards. Each card shows the ticket number, subject, priority and status badges, the assignee (or Unassigned), the customer and contact, created and updated times, and a chip showing who spoke last: Opened when nobody has replied yet, otherwise Agent or Contact with how long ago. A coloured band shows which mailbox the ticket arrived through. The icons in the corner mark the ticket as spam or delete it; clicking anywhere else opens it.