Tickets

The Tickets page lists every ticket you are allowed to see.

Filters

• Status. One checkbox per status. By default the six active statuses are ticked: Open, In Progress, Pending, On Hold, Waiting on Customer and Waiting on 3rd Party. Tick Resolved, Closed, Spam or Deleted to include them. Select All and Clear All help.
• Priority. All, Urgent, High, Medium or Low.
• Sort. Newest First, Oldest First, Recently Updated (the default) or High Priority First.
• Customers and Contact Email. Type to pick one or more; each choice becomes a removable chip. For a contact email you can also type an address that has no contact record.

When you arrive from a Dashboard tile, a pill above the list names the filter applied, such as Unassigned only or Assigned to me, with a Clear link.

Table and Kanban views

Table lists ticket cards with a checkbox on each and a Select All checkbox in the header. Twenty tickets per page. Kanban shows four columns, Open, In Progress, Pending and Resolved, with the same cards. Your choice is remembered.

Bulk actions

Tick one or more tickets and a bar appears with Assign, Change Status and Change Priority. Each opens a small dialog for the new value and reports how many tickets were updated.