Getting around

Sidebar. Dashboard, Tickets, Knowledge Base, Reports, Customers, Contacts, then Admin, Resources and Logout. Every entry is shown to every role; pages that a role cannot use say so when opened.

Search. The search box at the top of the Tickets page filters the ticket list as you type.

Notifications. The bell shows how many unread alerts you have. Open it to see new and updated tickets, click one to open it, dismiss a single alert with the cross, or Clear all.

Unsaved changes. If you close a ticket or leave the page with a typed reply, staged attachments or a changed CC list, the Help Desk asks whether to Continue editing or Discard changes.