Notifications

Email alerts for staff, separate from the emails customers receive.

Daily Report. A daily summary of open tickets and activity. Set the Send Time and Time Zone and click Save.

Events. New Ticket Created, Ticket Status Changed, Ticket Assigned, New Message on Ticket and Daily Report. For each, tick Enabled, add recipient emails with Add, and use Test to send yourself a sample. For the assigned, message and status events, each recipient has Skip when they are the assignee, since assignees are already emailed directly and would otherwise receive the alert twice.